Heritage Building Maintenance (“Heritage,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard information when you interact with us, including when you consent to receive SMS communications. Please read this Policy carefully to understand how we handle your data.
Information We Collect
We may collect the following types of information:
- Personal Information: When you request services or contact us, we may collect your name, email address, phone number, and other information you provide.
- Business Information: For our commercial clients, we may collect relevant business details such as company name, address, and specific cleaning or maintenance requirements.
- SMS Consent Information: If you opt-in to receive SMS notifications, we will collect your consent to send recurring messages regarding service updates, promotions, or other communications.
- Usage Data: We may collect information about how you interact with our website, including your IP address, browser type, and access times, to improve our website and services.
How We Use the Information
We use the information we collect for the following purposes:
- Providing Services: To process and fulfill service requests, respond to inquiries, and ensure the quality of our services.
- SMS Communications: To send SMS notifications if you have opted in to receive them, including service updates, special promotions, and other information. Message frequency may vary.
- Improving Our Services: To monitor usage trends and improve our website, client interactions, and service offerings.
- Compliance and Legal Obligations: To comply with applicable legal obligations and regulatory requirements.
Sharing of Information
“No mobile information will be shared with third parties for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Your Rights
- Access: You may request to access the personal information we hold about you.
- Correction: You may request that we correct any inaccurate information.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Opt-Out of SMS Notifications: You may unsubscribe from SMS notifications at any time by replying STOP to any message.
Data Security
We take reasonable precautions to protect the security and integrity of your personal information. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee its absolute security.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes and post the updated Policy on our website.
Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@heritagebuildingmaintenance.com
- Phone: 515-868-0842
