Privately owned and founded in the Midwest in 2011, Heritage Building Maintenance is based in central Iowa and serves commercial clients with the highest-quality cleaning and microbial protectant on the market today. Heritage goes the extra mile by using science to prove the efficacy of our system for use in office settings and medical and recreational facilities.

In 2022, Heritage was acquired by Bee-Clean Building Maintenance, Canada’s largest privately held janitorial company. While operations remained the same, this partnership opened the doors for continued growth and success in our industry.

Today, Heritage continues to be committed to making a difference in the health and productivity of our community and those we serve.

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Core Values

01. Be Caring

Caring about people is the backbone of our organization. Caring is not just a feeling, but an action that has its focus on the best interest of others.

02. Communicate Honestly

Misunderstandings usually come from a lack of communication. Honest communication combined with caring is intended to strengthen our relationships, not force an opinion on someone else.

03. Make Our Work Joyful

We want our people to look forward to work and enjoy what they do. We can make our jobs joyful if we approach our work with a deliberate attitude of joy.

04. Be Disciplined Learners

The great thing about technology is that it challenges us to find better, more efficient ways to do things. Every day we look for opportunities to learn more and become better at maintaining a safe and healthy environment for the occupants of the buildings we are responsible for cleaning. We take learning very seriously.

05. Treat Property With Respect

Although we partner with our customers, when we are in their buildings, we are guests and we feel strongly that we should treat property with care. If by chance we do experience an incident performing our tasks, we make sure to let the customer know right away and take responsibility for rectifying the situation.

06. Strengthen Our Industry By Being Leaders

Doing our job properly has a direct health impact on the occupants of a building. We believe the contract cleaning industry should provide the first level of defense in healthcare. We want to be leaders in the industry by setting a standard of excellence through the development and implementation of new ways to clean for the health and well-being of people first and appearance will take care of itself.

07. Stay Humble and Be Grateful

It is so important to be grateful for all of life’s experiences, good or bad, for they all contribute to the development of our character and our efforts to become better people. We are reminded to remain humble and keep a proper perspective each day when we use one of our most essential tools in the successful completion of our work—the toilet bowl brush.

Team

Greg Theroux

CEO

Greg Theroux founded Heritage Building Maintenance in 2011, he brings more than 45 years of janitorial industry experience to the company he built from the ground up. From the very beginning, he operated on a simple but powerful conviction: invest in people, and the results will follow. He built this company on relationships, treating employees and clients with equal care and respect. That intentional approach created a culture grounded in values, honesty, joy, and integrity, one that has defined Heritage’s reputation in the industry ever since.

Greg’s tenacity and vision established a work environment where people want to show up and do their best, and that energy carries directly into the buildings Heritage serves. His focus on innovation, best practices, and technology set the operational standard the company runs on today. He championed continuous improvement long before it was an industry buzzword, always pushing Heritage to evolve while staying true to its people-first roots. Under his leadership, Heritage grew from a single operation into a trusted name in building maintenance, proof that doing right by people is always good business.

Greg is a member of BOMA, BSCAI, ISSA, and USGBC.

Nichole Benge

President & Head of Finance

As Heritage’s President and Head of Finance, Nichole Benge brings almost three decades of accounting and back-office leadership experience to the helm of the company. With nearly a decade specifically in the janitorial and building maintenance industry, she has developed a deep understanding of what it takes to deliver consistent, high-quality service at scale.

Nichole is a hands-on leader and natural problem-solver who thrives on building the infrastructure that makes great work possible. She oversees all financial strategy, company policy, and operational procedures, ensuring Heritage runs with the clarity, compliance, and consistency that clients and teams depend on. When challenges arise, she’s the first to dig in, find practical solutions, and clear the path so her people can execute with confidence.

Beyond operations, Nichole is deeply invested in her team’s success. She creates strong support systems, mentors her managers, and fosters a culture where people have the tools and autonomy to do their best work. Her leadership style is direct, adaptive, and rooted in the belief that when you take care of your people, they take care of your clients.

Nichole graduated from Northeast Missouri State University (now Truman State University) with a BS in Industrial Technology, concentrating in Facilities Administration and Graphic Arts. That unique combination gives her both creative problem-solving instincts and a practical, facilities-focused mindset that’s tailor-made for this industry. She is an active member of BOMA, BSCAI, IREM, and ISSA, staying connected to industry best practices and continually refining Heritage’s approach. That translates to smarter operations, stronger teams, and a better environment for you and your occupants.

Chad Cordaro

VP Sales

Chad Cordaro serves as Vice President of Sales at Heritage Building Maintenance, where he leads sales and growth strategy with over 30 years of janitorial industry experience and an approach rooted in genuine relationships. Chad has experienced every level of the janitorial business throughout his career, giving him a comprehensive understanding of facility services that few in the industry can match. That depth makes him a trusted resource for clients, who gain immediate confidence from his knowledge and ability to speak to every detail of their operations.

Chad’s success in growing Heritage’s market share comes from his openness to new ideas, focus on innovation, and genuine desire to make changes that best serve the client. He doesn’t just sell services, he builds partnerships, taking the time to understand each client’s environment and delivering tailored solutions that make a real difference. Clients count on Chad because he follows through, every time. His reliability and consistency have earned deep trust with the accounts he manages, and that trust is what turns new clients into long-term partners.

His commitment to innovative green cleaning services reflects Heritage’s forward-thinking approach to the industry. Chad is a longtime member of BOMA, BSCAI, GBAC, IMFA, IREM, ISSA, and USGBC.

Chad Johnson

General Manager

Chad Johnson (CJ) is the General Manager of Heritage Building Maintenance.  With over 25 years of hands-on industry experience, he is dedicated to delivering high-quality service, building strong client relationships, and providing tailored cleaning solutions with professionalism and reliability.

CJ emphasizes open communication, swift action, and continuous service improvement through training, new methods, and systems. He oversees daily operations, upholds quality standards, and leads a dedicated team committed to maintaining safe, clean, and efficient environments across diverse industries. By equipping frontline teams with the resources, they need, he fosters a culture of excellence that keeps Heritage a trusted industry leader.

He holds a BBA in Management & Operations from the University of Northern Iowa and is a Certified Building Service Executive (CBSE) through BSCAI.

Millie Fiebelkorn

HR Director

In her role as human resources director, Millie fosters talented workers who are set up to succeed in the work they do for you each and every day.

A graduate of Bellevue University, Millie has her Master of Business Administration and more than a decade of experience in the business industry. She is also a Society for HR Management Certified Professional (SHRM-CP). She even speaks a good amount of Spanish if you prefer your correspondence en español.

Donarene Grenell

Client Engagement Director

As Heritage’s Client Engagement Director, Donarene brings nearly two decades of expertise in customer relations to lead and inspire our customer care team. With a passion for delivering exceptional customer experiences, and her dedication to the janitorial industry, she has earned a reputation for building strong client partnerships. Donarene’s strategic approach focuses on consistently exceeding customer expectations through tailored solutions and honest communication.

Her proven leadership in driving client-focused initiatives ensures that every interaction is handled with professionalism, integrity, and a personal touch, making her an invaluable asset in enhancing the overall client experience. Donarene’s extensive background and unwavering dedication to excellence continues to elevate Heritage’s service standards, ensuring that each client receives the highest level of care and support.

Elmer Lemus

Director of Operations

Elmer is the Director of Operations at Heritage Building Maintenance. With 32 years of janitorial and facility services experience, he brings a rare combination of hands-on knowledge, strategic thinking, and steady leadership to every client and team he supports. He began his career in 1994 as a floor technician, building a strong foundation in quality, consistency, and the details that drive great service.

Over the years, he advanced through key leadership roles including Account Manager, Area Manager, Operations Manager, and ultimately Director of Operations. His experience spans Higher Education, Commercial, and Government environments, giving him a clear understanding of what it takes to deliver reliable results across diverse facilities and service expectations.

Known for his level-headed approach and approachable personality, he helps create excellence in teams by building trust, setting clear standards, and developing people the right way. He is committed to delivering exceptional service and maintaining strong client relationships, ensuring every site reflects the quality and professionalism Heritage is known for.

Reed Payant

Director of Special Services

Reed is the Director of Special Services at Heritage Building Maintenance. With over 15 years of hands-on janitorial industry experience, he brings a strong mix of frontline insight and operational leadership to every project. He began his career as an on-call cleaner, building a foundation in quality and reliability, and later advanced to oversee all event venue cleaning at Michigan State University, one of the largest and most demanding campus environments in the country.

Today, Reed leads our Special Services division, delivering tailored solutions for complex cleaning needs including carpet and hard floor care, post-construction cleanup, biohazard remediation, and rapid-response services. He emphasizes precision, safety, and consistent results, ensuring each job is completed with care regardless of scope or urgency. Committed to excellence and team development, Reed takes pride in supporting the crews behind the work and providing clients with spotless results they can trust.

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